In the news: Procurement's final frontier - changing how employees buy
Most procurement transformations stall at the same point - the moment new technology meets old buying habits. In a new thought leadership piece for CPOstrategy, Proactis's Charlotte Carter, VP of Product, explains why decades of P2P, invoice automation and spend analytics investment haven't solved the problem, and what it actually takes to change how employees buy.
Free-text requisitions let people route around negotiated supplier agreements. Maverick spend and invoice exceptions persist. The volume leverage procurement fought hard to secure quietly erodes, purchase by purchase - not because the technology failed, but because it only digitised the old way of buying rather than changing it.
It's a gap Charlotte has seen across organisations time and again - and in this piece, she makes the case for guiding purchasing decisions before they happen, not just analysing them after the fact.
Read the article to learn:
Why maverick spend and invoice exceptions persist even after heavy investment in P2P, invoice automation and spend analytics
How free-text requisitions quietly erode negotiated agreements and the volume leverage behind them
A reframe of guided buying - surfacing approved suppliers, embedding pricing and standardising categories so doing the right thing is also the easiest thing
The role of AI in catching a bad purchasing decision before it happens, rather than analysing it afterwards
Why eProcurement transformation succeeds or fails as a change management programme, not a system rollout
Read the full article by Charlotte
Technology is very good at telling organisations what's happened, but without effective employee guidance in place, it can't influence what happens next.
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