Browse the most up to date system notifications by Product
Supplier Relationship Management
SRM UAT Environment Migration
Date: 14/08/2026, 15:30 am BST
Status: The migration of UK SRM UAT has been completed. Click here to learn more.
Date: 13/08/2026, 9:00 am BST
Status: UK SRM UAT environment is currently in-migration. Service will be down while this migration is carried out. Click here to learn more.
Sourcing
Sourcing UAT Environment Migration
Date: 21/08/2026, 11:00 BST
Status: Migration is complete, with a small number of features currently undergoing testing. Testing is expected to be completed prior to production migration. Further communication will be shared if any major issues are identified within UAT instance.
Date: 20/08/2026, 16:00 BST
Status: Email sending configuration is still being finalised, with the required setup and testing currently in progress.
Next update: 21/08/2026, 11:00 BST
Date: 20/08/2026, 11:00 BST
Status: Email sending configuration is still being finalised, with the required setup and testing currently in progress.
Next update: 20/08/2026, 16:00 BST
Date: 19/08/2026, 16:00 BST
Status: Email sending configuration remains pending and is still being set up and tested.
Next update: 20/08/2026, 11:00 am BST
Date: 19/08/2026, 11:00 am BST
Status: Email sending configuration remains pending and is still being set up and tested.
Next update: 19/08/2026, 16:00 BST
Date: 18/08/2026, 16:00 pm BST
Status: Email sending configuration remains pending and is still being set up and tested.
Next update: 19/08/2026, 11:00 am BST
Date: 18/08/2026, 10:40 am BST
Status: Email sending configuration remains pending and is still being set up and tested.
Next update: 18/08/2026, 16:00 BST
Date: 17/08/2026, 15:00 pm BST
Status: The required connectivity and network configuration checks have now been completed successfully.
Email sending configuration remains pending and is still being set up and tested.
Next update: 18/08/2026, 11 am BST
Date: 17/08/2026, 12:30 pm BST
Status: We are continuing to work through the remaining activities required to complete the UAT Azure migration.
Access, connectivity and email notification services are still being configured and tested. We are also completing the remaining checks to ensure the environment is fully connected and operating as expected.
Next update: 15:00 BST
Date: 14/08/2026, 15:30 am BST
Status: The migration of UK Sourcing UAT has been completed. Click here to learn more.
Date: 13/08/2026, 9:00 am BST
Status: UK Sourcing UAT environment is currently in-migration. Service will be down while this migration is carried out. Click here to learn more.
Proactis - Source2Contract - Access issues
Date: 17/08/2026, 16:30 pm BST
Status: Our technical teams have completed the restoration activities and S2C is now accessible.
A full Root Cause Analysis (RCA) will be provided separately, covering the cause of the incident and the actions taken.
Date: 17/08/2026, 16:30 pm BST
Status: Restoration activities are currently underway, and our technical teams are working to bring the service back online as soon as possible.
Next update: 17:30 pm BST or sooner
Date: 17/08/2026, 15:30 pm BST
Status: Restoration activities are currently underway, and our technical teams are working to bring the service back online as soon as possible.
Next update: 16:30 pm BST
Date: 17/08/2026, 15:30 pm BST
Status: Our technical teams continue to work on restoring the service.
Next update: 16:00 BST
Date: 17/08/2026, 15:00 pm BST
Status: The root cause has been identified, and our technical teams are continuing to work on restoring the service.
We apologise that the restoration is taking longer than expected and appreciate your patience and understanding.
Next update: 15:30 pm BST
Date: 17/08/2026, 14:30 pm BST
Status: Our technical teams continue to work on restoring the service.
Next update: 15:00 BST
Date: 17/08/2026, 14:00 pm BST
Status: Our technical teams continue to work on restoring the service and are closely monitoring progress.
Next update: 14:30 BST or sooner.
Date: 17/08/2026, 13:40 pm BST
Status: Source2Contract is currently unavailable. Our Technology team is investigating the issue as a priority and working to restore the service as soon as possible.
Next update: 14:00 BST
ProContract
ProContract UAT Environment Migration
Date: 21/08/2026, 11:00 BST
Status: Migration is complete, with a small number of features currently undergoing testing. Testing is expected to be completed prior to production migration. Further communication will be shared if any major issues are identified within UAT instance.
Date: 20/08/2026, 16:00 BST
Status: Technical teams are continuing to work through the remaining system, connectivity and configuration activities, including access and email notifications. The outstanding changes are currently undergoing testing to confirm they are functioning as expected before being fully deployed.
Next update: 21/8/2026, 11:00 BST
Date: 20/08/2026, 11:00 BST
Status: Technical teams are continuing to work through the remaining system, connectivity and configuration activities, including access and email notifications. The outstanding changes are currently undergoing testing to confirm they are functioning as expected before being fully deployed.
Next update: 20/8/2026, 16:00 pm BST
Date: 19/08/2026, 16:00 BST
Status: Tech teams are progressing with the remaining system, connectivity and configuration activities, including access, email notifications. Some changes are currently being tested to ensure they are working as expected before being fully implemented.
Next update: 20/8/2026, 11:00 am BST
Date: 19/08/2026, 11:00 am BST
Status: Tech teams continue to work through the remaining system, connectivity and configuration activities, including access and email notifications. Several changes are currently being validated in testing, with implementation progressing once they have been confirmed as working as expected. Further updates will be provided as progress is made.
Next update: 19/8/2026, 16:00 pm BST
Date: 18/08/2026, 10:35 am BST
Status: Tech teams are progressing with the remaining system, connectivity and configuration activities, including access, email notifications. Some changes are currently being tested to ensure they are working as expected before being fully implemented.
Next update: 18/8/2026, 4 pm BST
Date: 17/08/2026, 15:00 pm BST
Status: Network connectivity has been completed has been resolved.
Tech teams are progressing with the remaining system, connectivity and configuration activities, including access, email notifications. Some changes are currently being tested to ensure they are working as expected before being fully implemented.
Next update: 18/8/2026, 11 am BST
Date: 17/08/2026, 12:30 pm BST
Status: We are continuing to work through the remaining activities required to complete the UAT Azure migration.
The team is progressing with the remaining system, connectivity and configuration activities, including access, email notifications and network connectivity. Some changes are currently being tested to ensure they are working as expected before being fully implemented.
Next update : 15:00 BST
Date: 14/08/2026, 15:30 am BST
Status: The migration of UK ProContract UAT has been completed. Click here to learn more.
Date: 13/08/2026, 9:00 am BST
Status: UK ProContract UAT environment is currently in-migration. Service will be down while this migration is carried out. Click here to learn more.
MyTenders
Status - No issues
Marketplace / eCat
Invoice Publisher and Scheduled job delays
Date: 20/08/2026, 10:00 am BST
Status: We are aware that the Invoice Publisher files did not generate last night, and that some other scheduled jobs, including catalogue and supplier loads, were also affected.
We are currently investigating the issue. We expect that any invoices that would have been exported last night will be included in the files when the Invoice Publisher next runs, so they should be picked up through the usual automated process.
If the files are urgently required and you need to process them manually, you can raise a case with the Support team and we can look at arranging a manual export.
P1 Marketplace - Access issues
Date: 19/08/2026, 13:00 pm BST
Status: There was a short period during which some users may have experienced issues accessing P1 Marketplace Classic. Access has now been restored, and users should be able to access Marketplace as normal. Further checks are being carried out to confirm stability.
Marketplace Azure Migration - UAT
Date: 19/08/2026, 16:00 BST
Status: Marketplace classic UAT has been fully migrated and live on Azure.
Date: 19/08/2026, 11:00 am BST
Status: Our Engineering teams are continuing to work on the remaining integration activities between Marketplace UAT and other products to complete the migration and ensure end-to-end functionality.
Next update: 19/08/2026, 16:00 BST
Date: 18/08/2026, 16:00 pm BST
Status: Email notifications and PunchOut functionality are now fully operational.
Our Engineering teams are continuing to work on the remaining integration activities between Marketplace UAT and other products to complete the migration and ensure end-to-end functionality.
Next update: 19/08/2026, 11:00 am BST
Date: 18/08/2026, 10:40 am BST
Status: Email notifications and PunchOut functionality are also still being configured and tested.
Next update: 18/08/2026, 16:00 BST
Date: 17/08/2026, 15:00 pm BST
Status: A release is planned for 15:30 BST to test the fix for email sending capabilities within the UAT environment.
PunchOut functionality is still being configured and tested as part of the ongoing UAT migration activities.
Next update: 18/08/2026 11 am BST
Date: 17/08/2026, 12:00 pm BST
Status: We are continuing to work through the remaining activities following the Azure migration of the UAT environment.
Some customer pages are still being configured, and access may therefore be unavailable for certain customers. Email notifications and PunchOut functionality are also still being configured and tested.
Next update: 15:00 BST
Date: 10/08/2026, 3:40 pm BST
Status: Investigations are still ongoing and some testing activities are in progress.
Next update: 11/08/2026, 10 am BST
Date: 10/08/2026, 10:00 am BST
Status: Investigations are still ongoing and some testing activities are in progress.
Next update: 4 pm BST.
Date: 07/08/2026, 04:00 pm BST
Status: Microsoft continues to investigate the high-priority external network connectivity issue identified as the root cause of the PunchOut connectivity problems. We are working closely with them to monitor progress and assess any developments.
Next update: 10 August, 10:00 am BST
Date: 07/08/2026, 12:00 noon BST
Status: Investigations continue. The UAT environment is currently unable to establish the required external network connections due to an issue within the Microsoft Azure platform. Microsoft is investigating it with the highest priority.
Next update: 4 pm BST
Date: 07/08/2026, 10:15 am BST
Status: We are investigating an issue affecting PunchOut integration via Marketplace in the UAT environment following the recent cloud migration.
Due to a broader connectivity issue within the Azure platform, the UAT environment is currently unable to establish the required external network connections. As a result, users may be unable to complete PunchOut transactions or perform end-to-end testing, including order creation and purchase order (PO) generation.
Microsoft is actively investigating this with the highest priority. We are working closely with them to restore the service as soon as possible.
Next update: 12 noon BST
Contract Management
Contract Management UAT Environment Migration
Date: 14/08/2026, 15:30 am BST
Status: The migration of UK Contract Management UAT has been completed. Click here to learn more.
Date: 13/08/2026, 9:00 am BST
Status: UK Contract Management UAT environment is currently in-migration. Service will be down while this migration is carried out. Click here to learn more.
P2P
P1P2P - Azure migration - LIVE
Date: 14/09/2026, 11:00 BST
Status:
Mobile app token generation and timeout errors – Resolved
Email notifications – P2P Hosted is currently not sending email notifications for POs/expenses awaiting approval, or notifications once approvals are completed -Configuration updates have been completed, final validations in progress.
401 errors – Testing in progress.
PO output issues – Testing in progress.
Missing Invoice images - Testing in progress.
Next update: 14/09/2026, 16:00 BST
Date: 11/09/2026, 16:00 BST
Status: Recent updates below-
Mobile app token generation and timeout errors – Investigation ongoing.
Email notifications – P2P Hosted is currently not sending email notifications for POs/expenses awaiting approval, or notifications once approvals are completed -Configuration updates have been completed, final validations in progress.
401 errors – Testing in progress.
PO output issues – Testing in progress.
Missing Invoice images - Investigation ongoing.
Next update: 14/09/2026, 11:00 BST
Date: 11/09/2026, 11:00 BST
Status: Recent updates below-
Mobile app token generation and timeout errors – Investigation ongoing.
Email notifications – P2P Hosted is currently not sending email notifications for POs/expenses awaiting approval, or notifications once approvals are completed -Configuration updates have been completed, final validations in progress.
401 errors – Testing in progress.
PO output issues – Testing in progress.
Missing Invoice images - Investigation ongoing.
Next update: 15/09/2026, 11:00 BST
Date: 10/09/2026, 16:00 BST
Status: Key areas of focus still remains - (Impacting some users only)
Mobile app token generation and timeout errors – Investigation ongoing.
Email notifications – P2P Hosted is currently not sending email notifications for POs/expenses awaiting approval, or notifications once approvals are completed -Configuration updates have been completed, final validations in progress.
401 errors – Testing in progress.
Email configuration – Updates are ongoing across P2P application servers. Awaiting confirmation following testing.
PO output issues – Fix in place; awaiting confirmation.
SFTP connection – Fix in place; awaiting confirmation.
Next update: 11/09/2026, 11 am BST
Date: 09/09/2026, 16:00 BST
Status: Key areas of focus still remains - (Impacting some users only)
Mobile app token generation and timeout errors – Investigation ongoing.
Email notifications – P2P Hosted is currently not sending email notifications for POs/expenses awaiting approval, or notifications once approvals are completed -Investigation is in progress.
401 errors – Testing in progress.
Email configuration – Updates are ongoing across P2P application servers. Awaiting confirmation following testing.
PO output issues – Fix in place; awaiting confirmation.
SFTP connection – Fix in place; awaiting confirmation.
Next update: 10/09/2026, 11 am BST
Date: 09/09/2026, 11:00 BST
Status: Most previously reported issues have now been resolved. Investigation and follow-up activities remain ongoing in the following areas. Please note these issues are experienced by some users only.
Mobile app token generation and timeout errors – Investigation ongoing.
401 errors – Testing in progress.
Email configuration – Updates are ongoing across P2P application servers. Awaiting confirmation post testing.
PO output issues – Fix in place; awaiting confirmation.
SFTP connection – Fix in place; awaiting confirmation.
Next update: 16:00 BST
Date: 08/09/2026, 15:00 BST
Status: Most issues are progressing, with fixes in place for several items and awaiting customer confirmation. Please note these issues are only impacting some users.
PMC access, UAT and 401 errors – Investigation ongoing.
SMTP issues – Configuration updates in progress across P2P application servers.
PO output, Transaction Manager, PO submission/authorisation and PO export issues – Fixes in place; awaiting customer confirmation.
Purchase order processing errors – Investigations ongoing
Next update: 09/08/2026, 11:00 BST or sooner
Date: 08/09/2026, 10:00 BST
Status: Most issues are progressing, with fixes in place for several items and awaiting customer confirmation. Please note these issues are only impacting some users.
PMC access, UAT and 401 errors – Investigation ongoing.
SMTP issues – Configuration updates in progress across P2P application servers.
PO output, Transaction Manager, PO submission/authorisation and PO export issues – Fixes in place; awaiting customer confirmation.
Purchase order processing errors – Investigations ongoing
Next update: 16:00 BST or sooner
Date: 07/09/2026, 16:00 BST
Status: Current areas being investigated include PO output and transaction manager errors, MSDTC errors, PO submission/authorisation errors, IP whitelisting, SFTP connectivity, UAT access to some features and PO exports.
Next update : 08/09/2026, 11:00 BST
Date: 07/09/2026, 11:00 BST
Status: Our technical teams continue to investigate a number of P2P issues following the recent migration.
Current areas being investigated include PO output and transaction manager errors, MSDTC errors, PO submission/authorisation errors, IP whitelisting, SFTP connectivity, UAT access to some features and PO exports.
Next update: 16:00 BST
Date: 04/09/2026, 15:00 BST
Status: Our technical teams continue to investigate a number of P2P issues following the recent migration. Several issues have now been resolved or have fixes in place and are awaiting customer confirmation.
Current areas being investigated include PO output and transaction manager errors, MSDTC errors, PO submission/authorisation errors, IP whitelisting, SFTP connectivity, UAT access to some features and PO exports.
Next update: 7/9/2026, 11:00 BST
Date: 03/09/2026, 15:00 BST
Status: We have a few outstanding issues post migration experienced by a subset of customers within P1P2P application -
UAT Environment: Connectivity issues to certain links -Investigation ongoing.
SFTP connectivity issues: Some users might have issues in connecting to Proactis SFTP/UKGateway server.
PO Exports: There is an impact on some customers. Investigation ongoing.
UAT Access Issues: A fix has been implemented and we are currently awaiting confirmation from customers that access has been restored. This remains in progress.
401 Errors: We are awaiting confirmation on the status of invoices and whether they will successfully process. Investigation remains in progress.
Next update: 04/09/2026, 11 am BST or sooner
Date: 02/09/2026, 10:30 BST
Status: We have a few outstanding issues post migration experienced by a subset of customers within P1P2P application -
UAT Environment: Connectivity issues to certain links -Investigation ongoing.
PO Exports: There is an impact on some customers. Investigation ongoing.
UAT Access Issues: A fix has been implemented and we are currently awaiting confirmation from customers that access has been restored. This remains in progress.
401 Errors: We are awaiting confirmation on the status of invoices and whether they will successfully process. Investigation remains in progress.
Next update: 15:00 BST.
Date: 02/09/2026, 10:30 BST
Status: The issues listed below have fixes in place, and we are currently awaiting final confirmation that the fixes have been successfully implemented.
Next update: 16:30 BST
Date: 01/09/2026, 16:30 BST
Status: Our technical teams are continuing to investigate the remaining issues affecting P1P2P services.
MSDTC error: An issue with the service responsible for coordinating and synchronising transactions between P2P and the database servers is affecting PO processing. Users may be unable to receive or authorise purchase orders (POs).
P1P2P UAT access: Users are currently unable to access the P1P2P UAT environment. Investigation is ongoing.
401 errors: Some invoices are not posting successfully on the first attempt and may require a retry.
The team is actively working on these issues as a priority. We apologise for the disruption and will provide further updates as progress is made.
Next update: 02/09/2026, 11:00 BST or sooner
Date: 01/09/2026, 13:40 BST
Status: Most issues relating to connectivity and performance have now been resolved, and services are operating normally.
The remaining issue under investigation is P1P2P UAT access, and our technical teams are continuing to work towards a resolution.
If you are experiencing an issue, please continue to raise a support case with our team. This will ensure we capture the full impact and can investigate individual cases where required.
Next update: 16:30 BST
Date: 01/09/2026, 11:00 BST
Status: We are currently investigating intermittent issues across several areas of P1P2P application, including:
Connectivity and server performance issues
Slowness when accessing the P2P application
UK Gateway connection issues
P1P2P UAT access issues
Our technical teams are actively investigating these issues and working to restore normal service as quickly as possible.
If you are experiencing an issue, please continue to raise a support case with our team. This will ensure we capture the full impact and can investigate individual cases where required.
Next update: 14:00 BST
P9P2P - Order export issues
Date: 02/09/2026, 14:00 BST
Status: All backlogs are fully cleared and new orders are picked as expected.
Date: 02/09/2026, 11:30 BST
Status: Backlogs are currently being processed and cleared, with completion expected within the next couple of hours. New orders are also being picked up and processed as expected.
Next update: 14:00 BST
Date: 02/09/2026, 10:30 BST
Status: Our technical teams have identified an issue affecting order exports. Investigations are ongoing, and the issue is being treated with the highest priority.
We are working to restore normal order export processing as soon as possible
Next update: 11:30 BST
The Supplier Network
Status - No issues
Invoice Capture
IC hosted- SFTP connectivity issue:
Date: 09/09/2026, 18:05 BST
Status: The issue has now been resolved. Users should be able to retrieve invoice documents via the SFTP service as normal. Apologies for the inconvenience caused.
Date: 09/09/2026, 17:55 BST
Status: Investigation remains ongoing, with our technical teams continuing to work towards identifying and resolving the issue.
Next update: 10/0/2026, 9:00 BST
Date: 09/09/2026, 16:55 BST
Status: Some users may be experiencing difficulties connecting to the IC SFTP server used to collect invoice files. This may prevent customers from retrieving invoice documents via the SFTP service.
Our team is actively investigating the issue and working to identify the cause. We will provide a further update as soon as more information is available.
Next update: 18:00 BST or sooner