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Status - No issues
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Invoice Capture
Subject: Invoice Capture Hosted - Performance Issue - Ongoing
Date: 13/07/2026, 9:25 am BST
Status: Our technical teams have confirmed that the issue is still ongoing following a thorough investigation. To support further remediation efforts, a server restart is scheduled to be performed today at 8:00 pm BST.
Further updates will be provided as they become available.
Date: 10/07/2026, 4:00 pm BST
Status: Our technical teams have confirmed that exports have now caught up and are processing as expected. However, the import process is still experiencing delays. The teams continue to investigate the root cause of the issue while closely monitoring the system to prevent any further impact and ensure service stability.
We sincerely apologize for the inconvenience and appreciate your patience while we work to resolve this issue.
Date: 10/07/2026, 12:00 pm BST
Status: Invoice Capture (IC) Hosted is currently catching up. However, imports are still experiencing delays in processing. Our technical teams are continuing to monitor the service closely while investigating the remaining issue to ensure full service stability.
Next Update: 2:00 pm BST or sooner.
Date: 10/07/2026, 11:00 am BST
Status: System performance has improved. Our technical teams are continuing to closely monitor the system to help prevent any further impact and ensure stability. Further updates will be provided as soon as more information becomes available.
Next update: 12:00 pm BST
Date: 10/07/2026, 10:20 am BST
Status: Our technical teams have confirmed that overall system performance has improved. However, the Import process is still experiencing delays. The team continues to investigate the underlying cause and is working to fully restore normal service while ensuring system stability.
Next Update: 11:00 am BST or sooner.
Date: 10/07/2026, 10:00 am BST
Status: Our technical teams are continuing their thorough investigation and are working to restore normal system performance as quickly as possible.
Next Update: 11:00 pm BST or sooner.
Date: 10/07/2026 9:15 am BST
Status: Our technical teams have detected that Invoice Capture Hosted is currently experiencing some performance issues in Import and Export process, resulting in slower-than-normal response times. Delays in imports have been identified since early hours this morning.
The team is actively investigating the root cause of the issue and working to restore normal service as quickly as possible.
We will provide further updates as soon as more information becomes available. Thank you for your patience and understanding.
Next Update: 10:00 am BST