Browse the most up to date system notifications by Product
Sourcing
Source to Contract - Azure Migration Hypercare
Date: 23/10/2026 11:00 BST
Status: A fix for the intermittent slowness has been identified, and close monitoring is ongoing to ensure continued stability.
Certificate-related issues are also continuing to affect a small number of users, and these remain under investigation.
Next update: 16:00
Date: 22/10/2026 16:00 BST
Status: A couple of items remain under investigation, including intermittent slowness and timeout errors. Certificate-related issues are also still affecting a small number of users.
Our technical teams are actively investigating these outstanding issues as a high priority. Further updates will be shared as more information becomes available. Thank you for your continued patience and understanding.
Next update: 23/10/2026, 11:00 BST
Date: 22/10/2026 11:00 BST
Status: A couple of items remain under investigation, including intermittent slowness and timeout errors. Certificate-related issues are also still affecting a small number of users.
Our technical teams are actively investigating these outstanding issues as a high priority. Further updates will be shared as more information becomes available. Thank you for your continued patience and understanding.
Next update: 16:00 BST
Date: 21/10/2026 16:00 BST
Status: Certificate issues for Proactis plaza has now been resolved.
Pending items for investigation remains -
Intermittent slowness and timeout errors - Investigation in progress
Next update: 22/10/20/206, 11 am BST
Date: 21/10/2026 11:30 BST
Status: Access to the application has been restored. However, some intermittent timeouts may still occur. Our technical teams are investigating this further.
Pending items for investigation remains -
Intermittent slowness and timeout errors - Investigation in progress
Certificate issues for Proactis plaza – Some users might experience issues while invoicing.
Next update: 16:00 BST
Date: 21/10/2026 11:00 BST
Status: Some users may experience increased timeout errors, resulting in difficulties accessing the application. Our technical teams are treating this issue as a priority and are working to restore normal service as quickly as possible.
Next update: 11:30 BST
Date: 20/10/2026 16:00 BST
Status: Pending items for investigation remains -
Intermittent slowness and timeout errors - Investigation in progress
Certificate issues for Proactis plaza – Some users might experience issues while invoicing.
Next update: 21/11/2026 , 11:00 BST
Date: 20/10/2026 13:00 BST
Status: Outbound email issues have been successfully resolved. Below are the pending items under investigation -
Intermittent slowness and timeout errors - Investigation in progress
Certificate issues for Proactis plaza – Some users might experience issues while invoicing.
Next update: 16:00 BST
Date: 20/10/2026 10:09 BST
Status: Source to Contract has now been restored fully. Thank you for your patience.
Date: 20/10/2026 09:20 BST
Status: Our technical teams have identified access issues affecting the Source to Contract application. Investigation is underway,
Next update: 10:00 BST
Below are the list of other outstanding issues -
Outgoing email issues: Users may experience issues when attempting to send emails through Source to Contract.
Certificate issues for Proactis plaza – Some users might experience issues while invoicing.
Date: 19/10/2026 16:00 BST
Status: Following investigations, the attachment issues have been fully resolved. Below are the list of outstanding issues -
Outgoing email issues: Users may experience issues when attempting to send emails through Source to Contract.
Certificate issues for Proactis plaza – Users are unable to invoice.
Next update: 11:00 BST
Date: 19/10/2026 11:15 BST
Status: Following the successful migration of Source to Contract, we have identified a small number of post-migration issues that may affect some users.
Attachment issues: Users may encounter errors when attempting to upload attachments.
Outgoing email issues: Users may experience issues when attempting to send emails through Source to Contract.
Our technical teams are treating both issues as a high priority and are working to resolve them as soon as possible.
Next update: 2:00 BST
Supplier Relationship Management
Status: No issues
ProContract
ProContract - Azure Migration Hyper care
Date: 23/10/2026 | 11:00 BST
Status: Most of the IP address routing updates have been completed. Some ProContract reports are still experiencing timeout errors, which are currently under investigation by our technical teams.
Next update: 16:00 BST
Date: 22/10/2026 | 16:00 BST
Status: Most of the IP address routing updates have been completed. Some ProContract reports are still experiencing timeout errors, which are currently under investigation by our technical teams.
Next update: 23/10/2026, 11:00 BST
Date: 22/10/2026 | 11:00 BST
Status: Most of the IP address routing updates have been completed. Some ProContract reports are still experiencing timeout errors, which are currently under investigation by our technical teams.
Next update: 16:00 BST
Date: 21/10/2026 | 16:00 BST
Status: IP address routing for a small number of ProContract landing pages is still under review. The affected landing pages require DNS changes are being carried out at our end to ensure access is restored.
Next update: 22/10/2026, 11:00 BST
Date: 21/10/2026 | 11:00 BST
Status: IP address routing for a small number of ProContract landing pages is still under review. The affected landing pages require DNS changes are being carried out at our end to ensure access is restored.
Next update: 21/10/2026, 16:00 BST
Date: 20/10/2026 | 16:00 BST
Status: IP address routing for a small number of ProContract landing pages is still under review. The affected landing pages require DNS changes are being carried out at our end to ensure access is restored.
Next update: 21/10/2026, 11:00 BST
Date: 20/10/2026 | 13:00 BST
Status: IP address routing for a small number of ProContract landing pages is still under review. The affected landing pages require DNS changes to be made by the respective customers. Our teams are contacting the relevant customers to coordinate these changes.
Next update: 16:00 BST
Date: 20/10/2026 | 11:00 BST
Status: IP address routing is currently in progress. As a result, some ProContract landing pages may experience access issues. Our technical teams are actively working to resolve this.
Next update: 13:00 BST
Date: 19/10/2026 | 9:30 BST
Status: IP address routing is currently in progress. As a result, some ProContract landing pages may experience access issues. Our technical teams are actively working to resolve this.
Next update: 20/10/2026, 11:00 BST
Date: 19/10/2026 | 9:30 BST
Status: Some IP address routing issues have been identified, resulting in access errors when using ProContract Reporters. This is being investigated and aimed to be restored as soon as possible.
Next update: 16:00 BST
MyTenders
Status - No issues
Marketplace / eCat
P1 Marketplace Azure Migration - Post Migration Hypercare
Date: 21/10/2026, 11:00 BST
Status: Most of the issues highlighted previously following Azure migration have been resolved or are awaiting customer confirmation. We continue to closely monitor incoming reports and will investigate and address any new issues as promptly as possible.
Thank you for your patience and understanding.
Date: 20/10/2026, 15:00 BST
Status: Most of the issues highlighted below have been resolved or are awaiting customer confirmation. We continue to closely monitor incoming reports and will investigate and address any new issues as promptly as possible.
Thank you for your patience and understanding.
Next update: 21/10/2026, 11:00 BST
Date: 20/10/2026, 13:00 BST
Status: The same items outlined below remain under active investigation following the Azure migration.
Next update: 16:00 BST
Date: 20/10/2026, 11:00 BST
Status: The below items are being investigated following Azure Migration-
1. ERP Login Issues
Some users may experience difficulties accessing Marketplace Classic through their ERP system. Direct access via the Marketplace URL remains available.
2. Certificate Error When Accessing via Punch-In
Users accessing Marketplace Classic through the punch-in functionality may encounter the following message: “A certificate error has occurred and may not be secure.” Testing is in progress.
3. IP Address Update
A small number of ProContract URLs remain inaccessible and are returning errors. Investigation is ongoing, and the necessary IP address and DNS updates are being coordinated with the relevant customers.
4. PO and Invoice Image Viewing
A small subset of users may experience issues viewing purchase order (PO) and invoice images. Testing is in progress.
Next update: 20/10/2026, 13:00 BST
Date: 19/10/2026, 16:00 BST
Status: The below items are being investigated -
1. ERP Login Issues
Some users may experience difficulties accessing Marketplace Classic through their ERP system. Direct access via the Marketplace URL remains available.
2. Certificate Error When Accessing via Punch-In
Users accessing Marketplace Classic through the punch-in functionality may encounter the following message: “A certificate error has occurred and may not be secure.”
3. IP address update - A few URLs are inaccessible as they are returning an error. This is being investigated.
Next update: 20/10/2026, 11:00 BST
Date: 19/10/2026, 14:15 BST
Status: Following a high-priority investigation, catalogue search and viewing functionality along with file generation issues within Marketplace Classic has been restored.
The remaining items are still being investigated with priority.
Next update: 16:00 BST
Date: 19/10/2026, 8:30 BST
Status: Our technical teams are actively working to resolve the following outstanding issues identified following the Azure migration of Marketplace Classic.
1. ERP Login Issues
Some users may experience difficulties accessing Marketplace Classic through their ERP system. Direct access via the Marketplace URL remains available.
2. Certificate Error When Accessing via Punch-In
Users accessing Marketplace Classic through the punch-in functionality may encounter the following message: “A certificate error has occurred and may not be secure.”
3. Catalogue Search and Viewing Issues
Users may be unable to search for or view catalogues within Marketplace Classic.
4. File Generation Issues
PO and invoice files are not being generated during the Marketplace export process, potentially preventing Invoice Capture users from viewing or accessing these files.
Next update: 16:00 BST
Date: 19/10/2026, 8:30 BST
Status: Following the successful migration of Marketplace Classic, we have identified a small number of post-migration issues that may affect some users.
1. ERP Login Issues
Some users may experience difficulties accessing Marketplace Classic through their ERP system. Direct access via the Marketplace URL remains available.
2. Certificate Error When Accessing via Punch-In
Users accessing Marketplace Classic through the punch-in functionality may encounter the following message: “A certificate error has occurred and may not be secure.”
3. Catalogue Search and Viewing Issues
Users may be unable to search for or view catalogues within Marketplace Classic.
Our technical teams are investigating these issues and working towards a resolution.
Next update - 12 noon BST.
Contract Management
Status: No issues
P2P
P1P2P - Order issues
Date: 19/10/2026, 14:00 BST
Status: Following a high-priority investigation, catalogue search and viewing functionality within Marketplace Classic has been restored. P1P2P users should now be able to search for catalogues and place orders as normal.
Date: 19/10/2026, 8:30 BST
Status: Following the Azure migration of Marketplace Classic, we have identified an issue that may affect P1P2P customers.
Catalogue Search and Viewing Issues
Users may be unable to search for or view catalogues within Marketplace Classic. This may prevent P1P2P users from placing orders through the Marketplace catalogue.Our technical teams are investigating the issue and working towards a resolution as soon as possible.
Next update: 2:00 BST
The Supplier Network
Status - No issues
Invoice Capture
Invoice capture Managed services - Performance issues
Date: 22/10/2026 | 9:40 BST
Status: Our technical teams identified a brief system glitch that may have caused performance issues for some Invoice Capture Managed Services users.
The issue has since been stabilised, and the application is now running as usual.
We apologise for any inconvenience caused and thank you for your patience.
Invoice capture - PO and Invoice File generation
Date: 19/10/2026 | 14:40 BST
Status: PO and invoice file generation has now been restored.
Date: 19/10/2026 | 11:40 BST
Status: Following the Azure migration of Marketplace Classic, we have identified an issue that may affect Invoice Capture customers.
Marketplace Export – File Generation Issues: PO and invoice files may not be generated during the Marketplace export process, which may prevent users from viewing or accessing these files.
Our technical teams are investigating the issue and working towards a resolution as soon as possible.
Invoice capture - Invoice/Query link
Date: 22/10/2026 | 9:30 BST
Status: The invoice query link has now been restored, and the links should be accessible as expected.
Thank you for your patience.
Date: 19/10/2026 | 9:30 BST
Status: Our technical teams are continuing to investigate the issue and are working towards a resolution as soon as possible.
Next update: 22/10/2026, 10:00 BST
Date: 07/10/2026, 8:00 BST | Last updated: 14/10/2026
Status - We have identified an issue affecting the “Review Query” link in Invoice / Credit Query emails sent from the Proactis Invoice Capture system. Selecting this link does not currently open the query as expected. Our technical teams are continuing to investigate and work to resolve this issue. We will update this page when a fix has been confirmed.
Workaround - Please do not use the “Review Query” link for now. Instead, open the Invoice / Credit Query email and copy the full web URL shown beneath the line “If you are having trouble using the link above then copy and paste the following web URL into your browser”. Paste the complete URL into your browser to review and respond to the query as normal. The URL may wrap across more than one line, so please make sure you copy all of it.
Invoice Capture Managed services - Access issues
Date : 07/10/2026, 8:00 BST
Status - An issue was identified with access to the IC Managed Services due to database connectivity issues. The service was restored at 8:30 AM BST. Further investigations on the root cause is underway.