Browse the most up to date system notifications by Product
P2P
Status - No issues
Supplier Relationship Management
Status: No Issues
Sourcing
Status: No Issues
Contract Management
Status: No Issues
Marketplace / eCat
eCat- Catalog Release to Search - Resolved
Date: 30/07/2026, 9:00 pm BST
Status: The issue affecting catalogue updates in Search has been resolved.
Customers should now see the latest catalogue versions and pricing reflected correctly in Search. We will continue to monitor the service to ensure continued stability.
Thank you for your patience while we worked to restore normal service.
Date: 28/07/2026, 6: 00 pm BST
Status: The restoration activity continues.
Next update: 30/07/2026 10 am BST
Date: 28/07/2026, 4:00 pm BST
Status: A rollback of release 26.2 has been completed, as the impact was traced to a specific change. The team is continuing to investigate several blockers, and given the complexity, resolution is taking longer than anticipated.
Next update: 8:00 PM BST
Date: 28/07/2026, 2:00 pm BST
Status: Our technical teams have isolated the root cause to a recent release that is triggering search functionality issues. A corrective package is being prepared and restoration efforts are in progress.
Next update: 4 pm BST
Date: 28/07/2026, 12:00 noon BST
Status: The technical teams continue to debug the issue and narrowing down the cause.
Next update: 2:00 pm BST
Date: 28/07/2026, 10:30 pm BST
Status: Investigations are ongoing, and the technical team is reviewing a few potential causes of the issue.
Further updates will be provided as more information becomes available.
Next update: 12:00 noon BST.
Date: 28/07/2026, 5:00 pm BST
Status: We have identified an issue affecting the catalog release process to Search.
New catalog versions released to Search are not currently appearing and will not be visible to users.
Our technical team is actively investigating the issue and working to restore the feature as quickly as possible.
Next update : 10:30 am BST
WebProcure
Web Procure - Document upload issue - Resolved
Date: 28/07/2026, 6:00 pm BST
Status: This issue has now been resolved.
Date: 28/07/2026, 5:00 pm BST
Status: We are currently investigating an issue affecting document uploads when creating solicitations. Users may receive the error message: "Ooops, Upload process is interrupted. Something went wrong."
Our technical teams are actively investigating the issue. Initial log reviews have not identified any errors, and further technical investigations are ongoing to identify the underlying cause and restore the upload functionality.
We apologise for any inconvenience this may cause.
Next update: 6:00 pm BST, or sooner
Web Procure US instance - Access issues
Date: 28/07/2026, 1:52 pm BST
Status: The Web procure application is now up and running. Users should be able to access the application without any errors.
Date: 28/07/2026, 1:20 pm BST
Status: Our third-party network engineers are currently carrying out replication activities as part of the ongoing investigation into yesterday's incident. As a result, users may experience issues accessing the application at the moment.
We have contacted the third-party provider and requested that this activity be stopped immediately to restore full access to the application. Their engineers are actively working to ensure the service is fully accessible as quickly as possible.
Next update: 2:15 pm BST or sooner
Date: 28/07/2026, 10:08 am BST
Status: Our third-party network provider is currently carrying out replication tests as part of the ongoing investigation into yesterday's incident. These tests are being performed outside of US business hours to minimise any potential impact on our US customer base.
Date: 27/07/2026, 8:08 pm BST
Status: The Web Procure US instance is now back online and operating normally. Users should now be able to access the application without encountering any errors.
Our third-party network provider has implemented a workaround, successfully restoring connectivity and application access.
Initial investigations indicate that the issue may be related to the Disaster Recovery (DR) test carried out over the weekend. However, the investigation remains ongoing to confirm the root cause. A detailed Root Cause Analysis (RCA) will be shared once the investigation has been completed.
We apologise for the disruption and thank you for your patience while we worked to restore the service.
Date: 27/07/2026, 7:40 pm BST
Status: A joint troubleshooting session continues with our third-party network provider, and the teams are making good progress in troubleshooting the issue.
The investigation remains focused on identifying the underlying cause and restoring full service as quickly as possible.
Next update: 8:40 pm BST
Date 27/07/2026, 6:52 pm BST
Status: The call with our third-party network provider is still ongoing as we work together to troubleshoot the issue and restore services.
There are currently some challenges in re-establishing connectivity between the data centres, which is contributing to a longer restoration time than anticipated. Our technical teams and third-party provider are actively working to resolve these connectivity issues as quickly as possible.
Please be assured that this incident is being treated with the highest priority. We fully understand the criticality of the issue and are committed to restoring normal service as soon as possible. We apologise for the disruption and appreciate your patience while our investigation and recovery efforts continue.
Next update: 7:50 pm BST or sooner.
Date: 27/07/2026, 5:52 pm BST
Status: A joint call is currently underway between our third-party network provider in the US and our technical teams to conduct a detailed review of the network connectivity issue.
Next update: 6:50 pm BST or sooner.
Date: 27/07/2026, 5:00 pm BST
Status: Our technical teams have identified this as a potential network connectivity issue and are working closely with our third-party network provider as a matter of priority to identify and address the underlying cause.
In parallel, our technical teams continue to carry out detailed assessments and diagnostics to progress the investigation and restore service as soon as possible. Every possible avenue is being explored to expedite resolution of the issue.
Next update : 28/06/2026, 9 am BST or sooner.
Date: 27/07/2026, 4:00 pm BST
Status: Our technical teams are liaising closely with our third-party networking provider to help narrow down the root cause of the issue, as current investigations indicate a potential network connectivity problem. The investigation remains ongoing, and all parties are working with the highest priority to restore service.
Next update: 5 pm BST or sooner.
Date: 27/07/2026, 3:30 pm BST
Status: The server restart has not restored connectivity between the servers, and the issue remains under investigation.
Our technical teams are continuing to carry out further diagnostics and network checks to identify the cause.
We sincerely apologise for the inconvenience this issue is causing and want to reassure you that this incident is being treated with the highest priority. Our teams remain fully engaged and are working continuously to restore access to the application.
Next update: 4:30 pm BST or sooner.
Date: 27/07/2026, 2:30 pm BST
Status: A server restart has been completed, and we are currently monitoring the environment to determine whether it has restored server connectivity.
Next update: 3:30 pm BST or sooner.
Date: 27/07/2026, 1:30 pm
Status: Investigations are ongoing, and our technical teams continue to carry out detailed server assessments to identify any potential links to the server connectivity issue.
Next update : 2:30 pm BST
Date: 27/07/2026, 11:00 am BST
Status: Further investigations are progressing, and our technical teams are continuing to narrow down the root cause of the issue. Initial findings indicate a server connectivity issue, which remains under active investigation.
We fully understand the impact and urgency of restoring access to the application, particularly during this critical business period. Please be assured that this incident is being treated with the highest priority, and our teams are working to restore service as quickly as possible.
Next update: 1:30 PM BST, or sooner
Date: 27/07/2026, 11:00 am BST
Status: Our technical teams continue to investigate the issue affecting access to the Web Procure US instance and are working to restore the service as quickly as possible.
Please be ass pm BSTured that this issue is being treated with the highest priority.
Next update : 12:30 pm BST
Date: 27/07/2026, 9:30 am BST
Status: We have identified an issue affecting access to the Web Procure US instance. Our technical team is actively investigating the issue and working to restore the service as quickly as possible.
Next update - 11 am BST
The Supplier Network (TBN)
Status: No Issues
Invoice Capture
Status: No Issues