Charlotte Carter, VP of Product, featured in Procurement Magazine
Our VP of Product, Charlotte Carter, has been featured in the July 2026 issue of Procurement Magazine, sharing her perspective on what really drives successful digital transformation in Source-to-Pay.
Charlotte's message is simple: technology is only part of the equation. "Digital transformation is 20% technology and 80% people," she explains - meaning implementing new tools is often the easy part, while changing habits, mindsets and workflows is where the real work happens.
Having worked closely with organisations across the private, public and not-for-profit sectors, Charlotte points to a common thread: the most successful transitions happen when businesses invest as much in supporting their people as they do in the technology itself. Bringing teams into the process early, and helping them see how change makes day-to-day work easier, whether that's cutting manual tasks or improving visibility over cash flow, is what builds the confidence needed to move away from long-relied-upon processes.
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