2025 will see a rise in intuitive, industry-specific B2B marketplaces, which allow employees to buy from approved suppliers at agreed prices, providing familiarity to their B2C experiences when, for example, ordering from Amazon. B2B marketplaces are set to transform into platforms with advanced capabilities, including
Guided Behaviour, which challenge traditional distribution methods. The growth of consumer marketplaces will lead to greater adoption in the B2B space, providing more efficiency, wider reach, and cost-effective alternatives to conventional sales channels, benefiting both buyers and suppliers. Industry specific marketplaces will drive true supply chain transformations even further.
Service-led organisations will increasingly choose to develop their own preferred supplier models in a way that makes sense to the accessing organisation – to streamline the purchasing process and introduce spend control in a helpful way. With
modern marketplaces, categorisation can be specified by the buying organisation and unified with industry-standard classifications, thus presenting a compelling and easy-to-access interface which helps the selection process within the organisation spend management system.
When selecting software, the user interface – and consequently the overall user experience – are critical factors, directly influencing the software’s longevity and long-term value to your company. Finance and procurement platforms must be future-proof, adaptable to evolving user needs and technological advancements. Similar to "everyday" websites, a software’s responsiveness ought to ensure it is accessible across any device, supporting a modern, mobile workforce.