Project Overview
Why are we migrating?
This is part of our ongoing commitment to delivering a secure, reliable and scalable service which supports future growth.
The good news is that this is largely a behind-the-scenes change, though customers can expect:
Improved long term performance and reliability, backed by Azure's world-class infrastructure
Enhanced security and compliance capabilities
Greater scalability as your needs grow
Faster future delivery of new features and enhancements
What is needed from me?
As part of the migration and testing programme, some customers may be asked to complete a small number of validation activities to help ensure services continue to operate as expected. The specific actions required will vary depending on your implementation and may include testing custom integrations, verify key business processes, or updating URLs where white-labelled solutions are in use. We will communicate any required actions in advance and provide detailed guidance and support throughout the process to help minimise disruption and ensure a seamless transition.
Do I need to whitelist the new IP address?
If you have whitelisting in place as part of your existing implementation, then yes.
The new IP Address to whitelist is: 85.210.174.44
This applies to both the Prod and UAT environments.
To ensure IT security, we recommend removing the previously whitelisted IP(s) a few days post the migration so as not to impact access at any point.
We recognise how important uninterrupted service is to our customers. To reduce any potential impact during the migration, we are scheduling the majority of the work outside normal business hours, including evenings and weekends. Our teams will be actively managing and monitoring the changes throughout the process, with safeguards in place to maintain service stability.
Our team is committed to keeping disruption to a minimum, to that end, we will be splitting the migration up into a series of phases to ensure relevant support and time can be dedicated to validating the changes, firstly starting with the User Acceptance Testing (UAT) environments.
The specific dates by Product for the UAT environment migrations are as shown below:
UAT Environment | UAT Migration Date | Status |
Marketplace Classic | 27th July | Migrated - in testing |
Invoice Capture | 31st July | Migrated - in testing |
Purchase-to-Pay (P2P) | 3rd August | Migrated - in testing |
ProContract | 3rd August | Migrated - in testing |
Sourcing | 3rd August | Migrated - in testing |
Contract Management | 3rd August | Migrated - in testing |
Supplier Relationship Management | 3rd August | Migrated - in testing |
Following completion of UAT migrations, we will then commence preparations for production migration. The scheduled timeline for production migration is as follows:
Product Environment | Product Migration Dates | Status |
Marketplace Classic | Date to be confirmed | Pending |
Purchase-to-Pay (P2P) | 28th - 31st August | Complete |
Invoice Capture Managed Service | 12th - 13th September | Scheduled |
Invoice Capture Hosted | 12th - 13th September | Scheduled |
ProContract | 9th - 11th October | Scheduled |
Sourcing | 9th - 11th October | Scheduled |
Contract Management | 9th - 11th October | Scheduled |
Supplier Relationship Management | 9th - 11th October | Scheduled |
We require users to be out of the associated system by 6pm on the Friday before the migration and kindly ask customers to make the necessary precautions to ensure this is possible ahead of the system being taken offline. A confirmation notification will be sent as soon as the migration is complete, planned to be the next working day post weekend outage, at which point we welcome you to resume usage of our solutions.
As part of the migration and testing programme, some customers may be asked to complete a small number of validation activities to help ensure services continue to operate as expected. The specific actions required will vary depending on your implementation and may include testing custom integrations, verify key business processes, or updating URLs where whitelisting is in use. We will communicate any required actions in advance and provide detailed guidance and support throughout the process to help minimise disruption and ensure a seamless transition.
For updates on the migration in real time, please visit the Proactis System Notifications & Monitoring page.
Cloud Migration FAQs
To help support our customers during this migration, we have produced a summary of Frequently Asked Questions as part of the upgrade. If you have a question not listed in this document, please reach out to your regular Proactis contact would will be happy to support.