We recognise how important uninterrupted service is to our customers. To reduce any potential impact during the migration, we are scheduling the majority of the work outside normal business hours, including evenings and weekends. Our teams will be actively managing and monitoring the changes throughout the process, with safeguards in place to maintain service stability.
Our team is committed to keeping disruption to a minimum, to that end, we will be splitting the migration up into a series of phases to ensure relevant support and time can be dedicated to validating the changes, firstly starting with the User Acceptance Testing (UAT) environments.
The specific dates by Product for the UAT environment migrations and their testing window are as shown below:
UAT Product Environment | UAT Migration Date | Testing |
Marketplace Classic | 27th July | Until 14th August |
Invoice Capture | 31st July | Until 19th August |
ProContract | 3rd August | Until 21st August |
Sourcing | 3rd August | Until 21st August |
Contract Management | 3rd August | Until 21st August |
Supplier Relationship Management | 3rd August | Until 21st August |
Purchase-to-Pay (P2P) | 3rd August | Until 21st August |
As part of the migration and testing programme, some customers may be asked to complete a small number of validation activities to help ensure services continue to operate as expected. The specific actions required will vary depending on your implementation and may include testing custom integrations, verify key business processes, or updating URLs where white-labelled solutions are in use. We will communicate any required actions in advance and provide detailed guidance and support throughout the process to help minimise disruption and ensure a seamless transition.
Following completion of UAT testing and validation, we will confirm readiness for the production migration and provide a detailed timeline for the remainder of the year, including key dates, planned activities and any customer actions required in the coming weeks. We will ensure customers receive clear guidance and sufficient notice to prepare for the transition.
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Project Overview
Why are we migrating?
This is part of our ongoing commitment to delivering a secure, reliable and scalable service which supports future growth.
The good news is that this is largely a behind-the-scenes change, though customers can expect:
Improved long term performance and reliability, backed by Azure's world-class infrastructure
Enhanced security and compliance capabilities
Greater scalability as your needs grow
Faster future delivery of new features and enhancements
When does the migration start?
We have already commenced our internal preparations as part of our phased approach to the migration, firstly starting with our UAT environments.
Following completion of UAT testing and validation, we will confirm readiness for the production migration and provide a detailed timeline for the remainder of the year, including key dates, planned activities and any customer actions required in the coming weeks. We will ensure customers receive clear guidance and sufficient notice to prepare for the transition.
What is needed from me?
As part of the migration and testing programme, some customers may be asked to complete a small number of validation activities to help ensure services continue to operate as expected. The specific actions required will vary depending on your implementation and may include testing custom integrations, verify key business processes, or updating URLs where white-labelled solutions are in use. We will communicate any required actions in advance and provide detailed guidance and support throughout the process to help minimise disruption and ensure a seamless transition.
Cloud Migration FAQs
To help support our customers during this migration, we have produced a summary of Frequently Asked Questions as part of the upgrade. If you have a question not listed in this document, please reach out to your regular Proactis contact would will be happy to support.