Professional Services

As part of our Customer Value Realisation (CVR) strategy, our Professional Services team works in partnership with your teams before, during and after implementation to make the implementation and ongoing use of our software as straightforward as possible.

By applying a best-practice approach – backed by sector and role experience – Proactis goes beyond just automating the way things are done today, to establish new, better processes designed to improve performance and results.

Our aim is to connect people, business and technology, and our solutions improve organisations with proven best practices, streamlined business processes and improved controls. We provide as much knowledge and assistance as you need, so you can take true ownership of your software and your teams can utilise the features and functions. And you can rely on us for assistance if you need to supplement resources or knowledge.
 

 

Proven success

Our Professional Services team boasts a vast amount of experience, not only with Proactis solutions, but also with solutions that we regularly integrate with. They also possess a large amount of sector expertise to ensure that Proactis is perfectly placed to help you with your requirements.
 
We understand that every organisation is different, and that’s why we’ve built our solutions to be flexible to support organisational structures you have today, or may have in the future.
 

 

Customer Value Realisation

Any software implementation needs to start with efforts that provide quick, meaningful results. Using your current situation, we work with you to align to our best practice solution and identify your biggest opportunities. When alignment is not possible, we outline the options, help you choose the approach that best fits your needs, and help you understand how this affects business goals and outcomes.

Our implementation approach focusses on your objectives, guided by proven best practices. Thorough analysis with you determines the scope and configuration, and you maintain control over the process. Our best practice advice gives you the certainty of a robust and future-proof design for your system.


Not only will we help you chose the right solution, we’ll help you be successful. Our Customer Value Realisation (CVR) strategy helps our customers:

• Drive user adoption.
• Realise business outcomes.
• Achieve ROI.
• Maintain positive outcomes and look for opportunities to deliver more.

 

Seamless integration with existing business systems

We know you can only utilise our solutions if they effectively co-exist with your existing financial and operational systems – that’s why our solutions ensure smooth integration with whatever systems you have in place today or in the future. Find out more about Proactis systems full and seamless integration into ERP, Finance and Supply Chain systems. 
 

 

Post implementation

Our goal is to make your implementation successful, but also to provide ongoing success after go-live. This is part of our collaborative approach, and is done using knowledge transfer, training and post implementation reviews, to ensure:

• Progress and goals are monitored against agreed project objectives.
• Improvements are made based on analysis of your progress, and consultant knowledge and expertise.
• Continuous improvement.
• Everyone in you organisation is comfortable using the software.
• You have the tools and knowledge to get the most from what you have.