Helping to build your path to success
The set up and planning phase helps you hit the ground running, by understanding your ambitions so we can build a path to achieve them.
The service is designed to provide flexibility with a monthly bank of hours to draw from. Typical durations for individual requests span from 30 mins up to 8 hours. AMS ensures that you have faster access to Consultants and with activities managed through Service Cloud, there is full visibility and response and resolution service level objectives.
The services we offer include (but not limited to):
- Monitoring and housekeeping tasks to keep your system operating efficiently.
- Process reviews and continous improvements.
- Bite-sized training tailored to your needs.
- Creating new reports and dashboards, and having changes made to existing ones.
- Discussion and implementation of new software features as new releases are rolled out.
- Setting up new users, permissions and roles, and modifying current system users and authorisations.
- Changes to workflow tasks and reports.