Our goal is to simplify your journey to get the most out of your software investment. Via a set of expert services, we employ a collaborative, flexible and outcome-driven approach to customer success. Whether from the start of your journey with us, to getting the most out of the Proactis software you have, to elevating your Finance and Procurement teams, we are dedicated to ensuring you realise the full potential of your Proactis software.

Not only will we help you chose the right solution, we’ll help you be successful. We call this our Customer Value Realisation (CVR) strategy and it aims to help our customers:

Drive user adoption.
Realise business outcomes.
Achieve ROI.
Maintain positive outcomes and look for opportunities to deliver more.

Not just a technology company, a people business

There are critical moments when having just the right people working alongside you can make all the difference. Some initiatives just need a jump-start and some processes need a long-term partnership. Our expert services provide both, and it's delivering results for hundreds of companies.

Powered by our own technology and delivered by experienced professionals, we offer a range of services that can either support on-going functions or enable you to truly transform the way your organisation operates.

Each service is managed to clear Service Level Agreements, and leverages the best mix of people, processes and technology to deliver results to you. We can perform particular functions in less time and at lower cost because of our focus and scale – we know how to do it well, we have all the right tools, and we do it every day.

Professional Services

Our Professional Services team boasts a vast amount of experience, not only with Proactis solutions, but also with solutions that we regularly integrate with. We work in partnership with your teams before, during and after implementation to make the implementation and ongoing use of our software as straightforward as possible. By applying a best-practice approach – backed by sector and role experience – Proactis goes beyond just automating the way things are done today, to establish new, better processes that significantly improve performance and results.

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Proactis Application Managed Service: Elevate your Finance and Procurement functions

Application Managed Service (AMS)

Aligned to our Professional Services, the Application Managed Service (AMS) is a tailored service which supports with accelerating your user adoption, improving your performance and maximising ROI across your Proactis solutions.

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Training

Our Training Academy is designed to empower professionals and teams to maximise the value of your IT investment. Our blended approach to training helps broaden knowledge and skillset when using our solutions. Training includes face to face teaching and an interactive eLearning platform of modular courses in order for you to utilise the full value of your spend control solutions.

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Support

Our work does not stop when the implementation of your system has been completed – you can rely on our continual support. We assist functional and application administrators with product-specific technical queries, and you can also report issues and submit change requests - simply report all your issues online through our service management application.

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Integration

A spend management system must be able to seamlessly integrate with an organisation’s ERP, financial and other supply chain systems in order to provide true spend control. Whatever your IT landscape, the Proactis architecture helps make virtually any type of ‘inward-looking’ application an accessible supply-chain facing platform - from financial software and ERP, to HR and logistics packages.

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Invoice Capture Managed Service

If you do not have sufficient capacity or appropriately trained staff, Proactis can take care of your invoice processing for you. Our Managed Service is specifically designed for businesses looking for efficient accounts payable, to drive down costs and increase 'straight-through' processing.

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Let our experts help you with your unique requirements.