Our take on Gartner® Peer Insights™ ‘Lessons Learned’: Implementing Procure-to-Pay Suites

Whether your organization is a Commercial company, Non-Profit organization, or Public Sector entity, there’s no such thing as “business as usual” today. Every executive must be looking for ways to streamline the organization. Market pressures and today’s economy dictate the need for ongoing cost reduction or at least containment.

After payroll, the biggest source of cost in almost all organizations is the procurement of the expense items, outside services, and capital items needed to support your organization’s operations – the items that represent the “cost of doing business”.

Procurement and Finance teams across an enterprise are tasked with delivering cost savings, improving efficiency, and managing risk and compliance.

We believe, with this in mind, Gartner has analysed 101 Peer Insights reviews to identify lessons learned when implementing P2P suites. The  report focuses on the responses to the following questions:
  • “If you could start over, what would your organization do differently?”
  • “What one piece of advice would you give other prospective customers?”

The key lessons learned and most cited recommendations to help application leaders in their P2P suite’s implementation process are:
Lesson 1: Record requirements and obtain buy-in from across the organization
Peer reviewers urge application leaders to get all stakeholders involved and get sign-off on investing in a P2P suite. They suggest that organizations should have a record of their requirements and use cases from the start.
Lesson 2: Evaluate the P2P suite workflows and focus on automation before implementation
Peer reviewers recommend that application leaders concentrate on integration and automation of their P2P suite. They suggest that organizations document and evaluate their suite’s workflows and adjust their process accordingly.

Lesson 3: Invest in change management for fast adoption
A majority of the peer members suggest that organizations should have a mindset to be open to change to fully tap into the potential of the P2P suite. They recommend that application leaders should address the change while implementing P2P suites to ensure the solution is adopted easily.
Lesson 4: Partner with professional support for seamless P2P suite implementation
Peer reviewers suggest that application leaders work with a partner to implement the P2P suite. They recommend that organizations implement modules at once or staggered, based on the organization and they hire a central lead to ensure synergy among departments.

According to Gartner, “the peer advice included in the report is taken from both successful implementation projects and learnings based on what went wrong, so we consider this is an ideal guide for implementing a P2P suite.

For full details of the findings, access the report here.

*Gartner, “Gartner Peer Insights ‘Lessons Learned’: Implementing Procure-to-Pay Suites”, Peer Contributors, May 5, 2022.

GARTNER is a registered trademark and service mark, and PEER INSIGHTS is a trademark and service mark, of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.  Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.
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