Picture this: less than a decade ago, around 30 billion invoices were being sent around Europe annually. Some 90 per cent of them were on paper and most were sent by national postal service. That’s over 60 million invoices circulating around Europe every single day of the year.
It wasn’t until April 2020 that the deadline passed for countries to adopt a new European standard on e-invoicing. The European Commission itself identified potential annual benefits of up to €40 billion across the continent in the business-to-business field alone, so there was plenty of momentum behind the shift to invoice automation, even before the onset of Covid-19.
While a welcomed and proactive approach that helped shine a light on the need for making improvements, the new European standard still failed to address a number of key issues. For example, e-invoices can be produced in a wide range of formats, adhering to different national standards. There still exists the variation in national rules which govern the validity and acceptability of e-invoices in legal, financial and administrative terms, and therefore the possibility of misrepresentation and fraud.
Imagine, then, what the global pandemic has since done for e-invoicing around the world. What had been a decade-long transition driven by policymakers has become an urgent challenge driven by pure commerce.
The change to working practices in almost every business has proven to be particularly challenging for Finance functions. Invoice and accounts payable processing in the early stages of lockdown was extremely challenging as teams got to grips with the realities of working from home and those that weren’t already using technology to support their processes felt the pain most.
Put simply, paper invoices require substantial human intervention in a process that must be as efficient as possible. It is very hard to be an agile Accounts Payable (AP) team if you are weighed down by manual processes like keying invoice information into a spreadsheet.
For many businesses across the globe, one of the biggest impacts of Covid-19 from a customer relationship and AP perspective is that suppliers were forced to work remotely and, in many cases, reduce staffing levels significantly. This has a double impact on Finance functions as both process and performance were impacted in a matter of weeks.
There are many reasons why going paperless makes sense. From simple efficiency to reducing your carbon footprint or eliminating human errors, the case for invoice automation is clear.
What the coronavirus pandemic has revealed, however, is how unrealistic it is to expect businesses – particularly those in crisis – to completely change their AP processes so quickly.
Once the ‘new normal’ for businesses is accepted, organisations will have more time to focus on improving their processes, many of which will have altered in light of the pandemic. However, those without the necessary skills or budget to be able to switch either in the short or long term may never do so.
In addition, not all invoicing needs to be electronic at source, it is for every business to choose what works for them. What is possible, however, is for all invoices in your supply chain to look the same, or at least to be ‘read’ in the same way by your AP software
. This approach allows organisations to create an efficient and accurate file of invoices that their system can process and pay.
There is a real conflict in the e-invoicing debate. On the one hand, investment in technology and process is needed to create the efficiencies and strategic benefits most AP teams want to see. On the other hand, focus on process improvements appears to have lessened for the time being.
Covid-19 hasn’t exposed the need to end paper invoicing altogether. It has made us all realise the need for agility and prioritisation at a time of great uncertainty. What works for one supplier won’t work for all. A flexible AP model
– one that can efficiently handle paper, data-layer and image-based pdfs, XML and portal invoices, regardless of how the team is set up – is the most reliable approach to take.
Suppliers of all sizes can then focus on delivering the best – and most efficient – service they can.