The changing demand for care and support is forcing substantial cost reductions. This has a major impact on the activities and operations of healthcare providers. Careyn also had to evolve with these changes, implementing measures to improve efficiency and reduce costs. At Careyn, the focus lies on its customers; what is it that they need so they can receive the best care possible? This is why the organisation’s healthcare professionals have been grouped in self-managing care teams, which are at the core of the organisation. This was designed with an aim to quickly provide teams with the products and services they need to perform their work, for example, food, incontinence equipment, cleaning services, but also rehabilitation aids.
The objective was to harmonise the ordering and invoicing processes throughout the organisation to ensure that all purchases are made from current contracts, using only one procurement platform. The healthcare organisation found the answer in a new procurement platform that enables ordering to be done centrally from contracted suppliers. This project was realised in close collaboration with Proactis. With the new approach, Careyn has been able to take steps towards further managing their purchasing process, having a better grip on spending and supplier performances.
In addition, streamlining the processes and product lines, along with reducing purchasing costs was a major goal. At this point, the organisation was faced with a choice: either optimise its existing applications, or take a step forward and choose one purchasing application that integrally supports the entire purchasing process. This is where the choice was made for Proactis.