Question for a RFI
Make these open ended, high level, e.g.
- How have you ensured that your [product] is usable by people with a range of sensory, physical or cognitive impairments or limitations?
Questions for an RFP/ITT
Make these more specific and detailed, e.g.
- What standards relating to accessibility does your [product] adhere to?
- How have you tested the accessibility of your [product]? Include details of technical and user testing.
- Are there known non-compliances or usability issues for people with sensory, physical or cognitive impairments or limitations?
- If there are how will these be rectified and what is the plan for doing so?
- In lieu of remediation are there work-arounds that can mitigate the impact on users?
There are occasions when procurement is not centralised, and employees all over the organisation are able to buy goods and services. This is where the Procurement team should educate and support these wider buyers about the importance of accessibility. Again, the questions that have been outlined come into play, but you may be fortunate enough to have already agreed accessibility KPIs with your suppliers.
Having the ability to provide access to suppliers that have already been centrally evaluated
will help ensure that accessibility considerations are already taken care of. You will also have the benefit of knowing that your employees are buying from approved suppliers, and at pre-negotiated rates. If you are not in this position, it is definitely worth considering.