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Technology adoption and talent present biggest challenges for retail and restaurant Procurement teams, according to new Proactis survey

8 August 2017 - Retail and restaurant procurement organisations are facing a variety of internal obstacles that hold their teams back from delivering sustainable results, according to new research from Proactis, a global Spend Control and eProcurement solution provider. In a survey of 130 procurement practitioners across the retail, grocery and restaurant markets in North America, Proactis asked which internal obstacles most reduced the organisation’s procurement performance:
  • 44% said technology implementation and adoption
  • 41% identified gaps in sourcing and procurement expertise
  • 32% said limited staff capacity
  • 31% noted a lack of overall sourcing and procurement vision and strategy
“To gain a competitive advantage and generate sustainable business value, procurement teams need a holistic sourcing approach that combines the right balance of technology and skilled people and resources,” said Brian Miller, VP of Services at Proactis. “Building an in-house team to cover the experience and expertise necessary in today’s complex procurement environment is no easy task.”

The implications of not achieving this balance can lead to delayed results. According to Proactis’ research, more than half of procurement executives surveyed report it takes at least six months to see results from a new technology platform and only 11% have experienced value from new technology within three months after implementation. “Securing results within three months should be the standard – not the exception,” added Miller. “Technology is imperative for procurement success, but teams need both experienced people and solid processes in place to complement and extract the full value out of the tools they use.”