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Customer Value Realisation


Maximise the value from your finance and procurement strategy


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We’re in it for the journey

From helping you choose the right Proactis finance and procurement solution; through a range of professional services; dedicated training and support; plus investing in product development, we're committed to helping our customers realise the full value of their Proactis Source-to-Pay solution - we call it our Customer Value Realisation strategy.

Some examples include:
  • Free refresher training (ReFresh)
  • A free annual thought leadership conference (ReThink)
  • A new, enhanced customer support system
  • Investing £8.5m (2020) (£7.6m 2019) back into product development
To help you...

Our products are
built to last

We invest c.£8.5m back into Product Development each year to ensure we drive innovation and excellence through our entire solution suite. We make sure that our 100+ passionate people in our Product team are steered by a combination of market research and ideas from our customers.

 


With you in
mind

It’s important to us that you buy the right solution to meet your needs. We therefore take a consultative approach to our sales process that is built on a firm understanding of your operating model, strategic objectives and current challenges. We have expert Sales and Pre-sales teams who live by the philosophy that we “Demo what we sell, implement what we demo, train what we implement”.

 


Diverse thinking
drives value

To help our customers realise their objectives, we go beyond supplying software. We bring together external perspectives from industry experts who come from the complex finance and procurement front-line. They have practical experience that enable them to offer diverse insights, advice and support that help you go beyond technical implementation to evaluate, plan and deliver your finance and procurement vision.

 


With you on the
front line

Planning, collaboration, expertise and adoption are vital to maximising the true value from your solution, so we have a dedicated team to support you through your implementation, and beyond. Our 22 Professional Services experts will help implement the solution you chose, a dedicated Training team will make sure you have all the skills to use your new system, 15 seasoned Support Analysts will help with your technical and user queries and your experienced Account Manager is by your side to help you drive user adoption, realise business outcomes and achieve ROI.

 
A commitment to your
on-going success
 

Every year we run a Conference to offer thought-leadership from independent industry experts, insights and lessons learnt from our customers, solution and company updates as well as the opportunity to network with your peers.

ReThink is a free event and we invite all our customers, prospects and partners to join.

“It was great to talk to existing clients and hear their honest experiences and what lessons they have learnt, which ultimately will help us with our project.”
Director of Finance

As well as bespoke training which we tailor to your organisation and needs, our ReFresh programme is a series of free, ongoing customer ‘refresher’ training webinars.

We run them to help you:
  • Refresh and increase your solution knowledge.
  • Maximise the value of your solution's capabilities and functionality. 
  • Encourage solution usage across your organisation.
They cover all of our products across Source-to-Pay and you can register via our dedicated ReFresh page.

Don't just take our word for it

“I am now using Proactis to its full potential and this has saved me a considerable amount of time. I have used various source to contract systems in my time and have never had customer service as fantastic as this."
Rosie from Teignbridge Council


“I have found these sessions extremely useful, they have expanded on my knowledge of the system. I will certainly be implementing this knowledge into my day to day work functions.” 
Ross from Leicestershire County Council
"The recent training webinars have really helped us to build our system knowledge and be prepared for all situations, so we can work in the most effective manner and make key strategic decisions based upon reliable data."  Philip from University of Sussex


"I found the webinars to be a useful resource to gain new knowledge and to reaffirm existing knowledge of the various systems. The content was relevant and those leading the webinars were accommodating to answer specific questions from attendees."
George from London Borough of Hackney