Customer Value Realisation

Maximise the value from your finance and procurement strategy
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From helping you choose the right Proactis finance and procurement solution; through a range of professional services; dedicated training and support; plus investing in product development, we're committed to helping our customers realise the full value of their Proactis Source-to-Pay solution - we call it our Customer Value Realisation strategy.

Any software implementation needs to start with efforts that provide quick, meaningful results. Using your current situation, we work with you to align to our best practice solution and identify your biggest opportunities. When alignment is not possible, we outline the options, help you choose the approach that best fits your needs, and help you understand how this affects business goals and outcomes.

Our implementation approach focusses on your objectives, guided by proven best practices. Thorough analysis with you determines the scope and configuration, and you maintain control over the process. Our best practice advice gives you the certainty of a robust and future-proof design for your system.

Customer Value Realisation Horizontal
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Not only will we help you chose the right solution, we’ll help you be successful. Our Customer Value Realisation (CVR) strategy helps our customers:
  • Drive user adoption.
  • Realise business outcomes.
  • Achieve ROI.
  • Maintain positive outcomes and look for opportunities to deliver more.

Our products are 
built to last

We invest in Product Development each year to ensure we drive innovation and excellence through our entire solution suite. We make sure that our 80+ passionate people in our Product team are steered by a combination of market research and ideas from our customers.



With you
in mind

It’s important to us that you buy the right solution to meet your needs. We therefore take a consultative approach to our sales process that is built on a firm understanding of your operating model, strategic objectives and current challenges. We have expert Sales and Pre-sales teams who live by the philosophy that we “Demo what we sell, implement what we demo, train what we implement”.



Diverse thinking
drives value

To help our customers realise their objectives, we go beyond supplying software. We bring together external perspectives from industry experts who come from the complex finance and procurement front-line. They have practical experience that enable them to offer diverse insights, advice and support that help you go beyond technical implementation to evaluate, plan and deliver your finance and procurement vision.



With you on the
front line

Planning, collaboration, expertise and adoption are vital to maximising the true value from your solution, so we have a dedicated team to support you through your implementation, and beyond. Our Professional Services experts will help implement the solution you chose, a dedicated Training team will make sure you have all the skills to use your new system, seasoned Support Analysts will help with your technical and user queries and your experienced Account Manager is by your side to help you drive user adoption, realise business outcomes and achieve ROI.

A commitment to your on-going success

The Proactis Training Academy is your dedicated space fror mastering spend control. Designed for professionals and teams, the Training Academy offers a blended learning approach for customers to broaden their knowledge and skillset when using our Solutions.

Visit the Training Academy


As well as the Training Academy, our ReFresh programme is a series of free, ongoing customer ‘refresher’ training webinars.

We run them to help you:
  • Refresh and increase your solution knowledge.
  • Maximise the value of your solution's capabilities and functionality. 
  • Encourage solution usage across your organisation.
They cover all of our products across Source-to-Pay and you can register via our dedicated ReFresh page.
 

“I am now using Proactis to its full potential and this has saved me a considerable amount of time. I have used various source to contract systems in my time and have never had customer service as fantastic as this."

Rosie from Teignbridge Council

“I have found these sessions extremely useful, they have expanded on my knowledge of the system. I will certainly be implementing this knowledge into my day to day work functions.” 

Ross from Leicestershire County Council

"The recent training webinars have really helped us to build our system knowledge and be prepared for all situations, so we can work in the most effective manner and make key strategic decisions based upon reliable data."  

Philip from University of Sussex

"I found the webinars to be a useful resource to gain new knowledge and to reaffirm existing knowledge of the various systems. The content was relevant and those leading the webinars were accommodating to answer specific questions from attendees."
George from London Borough of Hackney
Let our experts help you with your unique requirements.