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Get the most out of your investment with services and support

Our work does not stop when the implementation of your system has been completed. You can rely on our continual support. We assist functional and application administrators with technical and user questions. You can also report issues and submit change requests - simply report all your issues online through our service management application.

Expert support

Our support staff are in regular contact with your Account Manager so that they are fully aware of the configuration of your system and the important processes within your organisation. In addition, the team works directly with Product Development to keep an eye on the progress of issues and changes. By continuously sharing knowledge, employees always have the most up-to-date information about technical issues and new developments.

Customised support

Depending on the support that you need, you can choose between different service packages. For example, if you have many modules and complex integrations, we can provide you with access to a test environment as standard that is identical to your live environment. This means that you can continuously provide internal training without worrying about impact on the live system. You can also execute all the steps as if you were working in your live environment and test any changes before putting these live.

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