Procurement and AP departments must interact continually
with suppliers to send, receive, and process transactions; and to
keep important supplier and catalogue information up to date. The
business depends on this interaction. But the cost can be extremely
high - often even higher than Finance and Procurement executives
realise.
In order of overall volume of activity, this
interaction includes:
Exchange of order-related transactions:
- Sending purchase orders
- Receiving invoices
Responding to supplier enquiries:
- Invoice and payment status
Requesting, receiving, and maintaining information to
support purchasing activity, including:
- Supplier catalogue, product, service, and pricing updates
Exchange of documents as part of the sourcing and
supplier management process, including:
- Sending questionnaires and other requests for information
- Receiving and processing supplier profiles and profile
updates
- Sending Requests for Proposal or Quote (RFx documents)
- Receiving and processing submitted proposals and quotes
This diverse range of activity is performed across the
Procurement and Accounts Payable departments, as well as throughout
the organisation. There is no "one right way" to facilitate all
this communication. It requires a variety of approaches based on
the varying strategic value, transaction volume, level of risk, and
technical capabilities of different suppliers. The challenge is
clear: how to exchange and maintain all the information required to
do business with a wide range of suppliers in a consistent and
timely manner, at the least possible cost.