Four Seasons Health Care Presented with ‘Demonstrating ROI’ Award for Reducing the Cost of Invoice Processing by 41%

Charlotte Sutton
Charlotte Sutton,
Four Seasons Health Care is one of five companies recognised for driving innovation, organisational transformation and bottom-line impact by leveraging PROACTIS Spend Control technologies and services.

About Four Seasons Health Care

Four Seasons Health Care (FSHC) is the UK’s leading independent health and social care provider. The company operates around 450 care homes and 60 hospitals and specialist care centres in England, Scotland, Wales, Northern Ireland, Jersey and the Isle of Man. FSHC currently employs over 30,000 staff caring for over 20,000 residents.


FSHC processed more than 400,000 purchase invoices at individual care homes, which were sent by post to a central Accounts Payable team. This manual, paper-driven process was costly, time consuming and prone to errors (each invoice was handled by as many as 17 different members of staff). 

Simon Dadswell, PROACTIS Global Marketing Director, presents the award for ‘Demonstrating ROI’ to Jane Thompson Smith, Head of Shared Services at 

The organisation recognised that by centralising the Accounts Payable (AP) function and introducing process automation, they could generate real cost savings and efficiency improvements, while driving out errors in areas such as invoice coding.


FSHC introduced PROACTIS Invoice Data Capture to automate their AP process where invoices are scanned, removing the need to manually enter invoice details, and information is ‘intelligently’ extracted, automatically validated and integrated to their CODA-Financials system.

In eight weeks, FSHC achieved levels of efficiency never experienced before. In 12 months, they had exceeded their project objectives. The PROACTIS solution significantly reduced the amount of time manually inputting invoices. Each clerk, on average, processed 65% more invoices, which in turn reduced the cost to process by 41%. The automated solution also brings added transparency, improved document control and immediate access as individual invoices can be viewed in the document repository at the click of a button.
In the current climate, where the funding for care is under pressure, FSCH are committed to drive down fixed costs and this programme has made a significant contribution.

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