Case Study Part 2: The City of Cardiff Council Care Services Maximise Buying Power with PROACTIS

Charlotte Sutton
Charlotte Sutton,
Following on from Part 1, which looked at how the City of Cardiff Council has achieved £588k savings from its Passenger Transport procurement through the use of a Dynamic Purchasing System (DPS), in this article we look at how the Council has improved quality, speed, visibility and fairness in how it secures Residential and Nursing care.

The council wanted to transform the way it secured Residential and Nursing Care placements for older people, including those with mental health problems. Greater control and visibility was needed to address the £18 million spend annually on these key services.

Managers recognised the current process needed to be faster and more efficient, to save valuable time for under-pressure Case Managers and Social Workers.


PROACTIS Source-to-Contract solutions including Supplier Management, eSourcing and Contract Management enable the Council to get the most from its Residential and Nursing buying power; gain best value agreements, strengthen control and visibility over spending, improve the transparency of the process and provide increased customer choice.

Council teams worked closely with PROACTIS to tailor its solution to meet the precise needs of staff, service users and providers. Details were fine-tuned, from how to specify requirements, to publishing electronic documents, scoring responses, and awarding contracts.


After just five months, the council is on course to achieve £383,500 per year of annualised savings through the new process for sourcing and awarding of contracts for Residential and Nursing care. The results demonstrate that it is possible for local authorities to use technology and expertise to transform sensitive and complex services, such as Health and Social Care provision – and do it quickly.

Read the full case study: City of Cardiff Council Transforms its Residential & Nursing Care Provision
Get in
an event